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Privacy Policy

Last updated: August 1, 2026

This Privacy Policy describes how Play Snake Online ("we", "us", or "our") collects, uses, and shares information when you use playsnakeonline.com or the Play Snake Online Android app (together, the "Service").

Where something applies to only one of them, it says so. By using the Service you agree to this policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Account information (Android app)

The Android app requires you to sign in with Google before playing. There is no guest mode. When you sign in, Google gives us:

  • Your Google account identifier — an opaque ID that identifies you to us. It is not your password and gives us no access to your Google account.
  • Your email address, if verified — used to identify your account for support
  • Your display name and profile picture, shown in the app so you know which account you are on

We never receive your Google password, and we cannot read your Gmail, contacts, files, or anything else in your Google account.

1.2 Game data stored on our servers

Once you have an account, the following is stored on our servers and tied to it, so it follows you between devices:

  • Your coin balance, and which skins you currently have rented and equipped
  • Your statistics — matches played, best score, total kills, coins earned
  • Purchase records — which coin packs or subscription you bought, and the receipt identifier Google issued. We never see or store your card details
  • Your chosen nickname

1.3 Multiplayer data

While you are in a match, your nickname, your snake's position and your score are sent in real time to the other players in that room, through our realtime provider (Ably). This is transient: it is not stored after the match ends, and it is only visible to players in the same room.

1.4 Advertising (Android app)

  • Advertising ID: the app uses Google AdMob to show banner, interstitial and rewarded ads. AdMob may access your device's advertising identifier to serve and measure ads. You can reset or delete this identifier in your Android settings at any time.
  • Your consent choice: where required (EEA, UK, Switzerland, and certain US states), the app shows Google's consent form before any personalised ads are served, and remembers your answer. You can change it at any time from Settings → Ad Privacy inside the app.
  • Approximate location: AdMob derives a coarse location (typically city or region level) from your IP address, to select relevant ads and to comply with regional advertising rules. The app itself holds no location permission and cannot read your device's location — precise or otherwise.
  • Diagnostics and ad interactions: AdMob collects technical diagnostics and records whether an ad was shown, viewed or tapped, so that ads can be measured and fraudulent traffic detected.
  • Subscribers see no ads at all. If you have an active Aura plan, no ad SDK request is made — and therefore none of the above is collected.

1.5 Website only

  • Analytics: with your consent, the website uses Google Analytics 4 to collect aggregated usage data — pages visited, session length, device type, browser, approximate country. It is not loaded at all unless you choose "Accept All" in the cookie banner. See our Cookie Policy.
  • Cookies and local storage: used to remember preferences such as your nickname, language and sound setting.

The Android app contains no analytics SDK. It does not use Google Analytics, Firebase, or any other tracking service.

1.6 Technical data

Our hosting provider (Vercel) and our database provider (Turso) process your IP address and request metadata as a normal part of serving requests and protecting against abuse.

2. How We Use Your Information

  • To create and maintain your account, and keep your coins and skins in sync across devices
  • To run multiplayer matches
  • To verify purchases with Google and credit what you paid for
  • To show ads, and to stop showing them if you subscribe
  • To detect and prevent cheating — for example, verifying that coins were actually earned
  • To respond to support requests
  • To comply with legal obligations

We do not sell, rent, or trade your personal information, and we do not use your data to build advertising profiles ourselves.

3. Third-Party Services

We share data with these providers only as necessary to operate the Service:

4. Deleting Your Account

You can delete your account and everything attached to it at any time, from inside the app: Settings → Account → Delete account.

This permanently erases your account record, your wallet (coins, rented skins, statistics), your purchase receipts and your ad-reward history. It cannot be undone, and it does not refund purchases — coins and rentals are lost.

You can also request deletion by emailing support@velovid.net from the address on your account. We will complete it within 30 days.

5. Children's Privacy (COPPA)

Play Snake Online is a general-audience game. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA). If you are a parent or guardian and believe your child has provided us with personal information, contact support@velovid.net and we will investigate and delete it promptly. See our COPPA Notice.

6. Your Rights (GDPR / CCPA)

Depending on where you live, you may have the right to:

  • Access — request a copy of the data we hold about you
  • Correct — request correction of inaccurate data
  • Delete — see section 4; you can do this yourself in the app
  • Object or restrict — object to certain processing
  • Portability — receive your data in a portable format
  • Withdraw ad consent — Settings → Ad Privacy in the app, or the cookie banner on the website

To exercise any of these, contact support@velovid.net. We respond within 30 days (GDPR) or 45 days (CCPA).

7. Data Retention

  • Account and wallet data: kept until you delete your account
  • Purchase receipts: kept while the account exists, so refunds and chargebacks can be traced
  • Anti-replay records for in-game actions: automatically deleted after 24 hours
  • Match data: never stored — it exists only for the duration of the match
  • Website analytics: 14 months in Google Analytics (the minimum available)

8. Data Security

All traffic uses HTTPS. Sign-in tokens are cryptographically signed and verified on every request. Purchases are verified directly with Google before anything is credited — a device cannot grant itself coins or a subscription. Account data is excluded from Android's automatic cloud backup so your session token is never copied off the device.

No system is perfectly secure. We recommend not using your real name as your in-game nickname.

9. International Transfers

The Service is hosted in the United States. By using it from elsewhere, you consent to your data being transferred there and to other countries where our providers operate. We rely on Standard Contractual Clauses where GDPR requires them.

10. Changes to This Policy

We may update this policy. The "Last updated" date above reflects the most recent change. If a change materially affects how we handle your data, we will make it clear in the app before it takes effect.

11. Contact

support@velovid.net