Contact Us

We're a small team and we genuinely read every message. Whether you found a bug, have a feature idea, or just want to say hello — reach out.

General & Support

For gameplay questions, bug reports, or general feedback, email us at: PlaySnakeOnline@velovid.net

Legal & Privacy

For privacy concerns, data requests (GDPR / CCPA), COPPA inquiries, or legal matters: PlaySnakeOnline@velovid.net

Response Time

We aim to respond within 2–5 business days. For urgent privacy or legal requests we prioritize and typically respond within 48 hours.

Parent & Guardian Inquiries

If you are a parent or guardian with questions about your child's use of our site, or you wish to request deletion of any information, please contact us at PlaySnakeOnline@velovid.net with the subject line "COPPA Request". We will respond within 48 hours.